WESTFLOR PRIVACY POLICY

INTRODUCTION

This privacy policy applies between you, the user of this Website and W.F. WESTFLOR (UK) LIMITED also known by its Company registration no. 02435241, Cattlegate Rd, Enfield, GB, EN2 9DL, (Hereafter to be referred to as Westflor).

Westflor the owner and provider and data controllers of this Website which processes personal or privacy-sensitive data or information of its customers, prospects, visitors, users, and other contact persons via www.westflor.co.uk , and any sub-domains of this site.

When we say your “personal data” or “personal information” we mean any information that identifies you as a person.

This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

For purposes of the applicable Data Protection Laws, Westflor. is the “data controller”. This means that Westflor determines the purposes and way your Data is processed.

Westflor considers careful handling of personal data very important. Personal data is therefore carefully processed and secured by us.
In our processing we comply with the requirements set by the General Data Protection Regulation (GDPR) Act 2018. That means, among other things, that we:

HOW DATA IS COLLECTED?

We collect data in the following ways:

Ways that you give data to us

Ways that data is collected automatically

WHAT PERSONAL DATA WE MAY COLLECT

The following information can be collected and processed by Westflor in different ways.

WHY THIS PERSONAL DATA IS PROCESSED BY WESTLOR?

We collect your personal data for the following reasons:

Providing our services to you
Without your personal contact information, it may be impossible for us to provide our services to you.

We use your personal information to open and maintain your account with us, to send reminders and updates, and to contact you about the goods that we are providing to you to fulfil our contractual and legal obligations. In some cases, we may take payment details from you over the telephone. This information is used by us only to process your payment and it is then securely destroyed by us.

Improving our services
Westflor always want to improve the way we do business, whether that’s providing the best website we can or through direct customer service, this is why we may analyse your personal information.

Marketing & Recruitment
We want to share the best information that is of the greatest interest to visitors, in the right places.

We may use your personal information to contact you about promotions and other news and information about our business. However, where we use your email to communicate marketing information to you, we will seek your prior consent where required to do so by law and you have the option to optout/unsubscribe at any time.

We may also process personal data for marketing campaigns via social media platforms. We may do this via Facebook and Instagram targeting.

WHO WE SHARE DATA WITH

Westflor use carefully selected third parties whose services and solutions complement, facilitate, and enhance the ways we provide our own goods, products and services to you and help ensure the website runs smoothly and provides the best customer experience. As such we may share your Data with the following groups of people:

All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation (“GDPR”). If your data should ever need to be transferred to or stored at a location outside the European Economic Union (“EEA”) and processed by individuals acting for one of these third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the EEA, we will ensure that the relevant third party processing the data has either provided the required contractual undertakings as specified by the EU or is a signatory of the EU-US Privacy Shield Framework.

Self-Disclosure
You may also choose to disclose your own information by accessing any features of our Services that allow you to share information by email, text message, social media or other sharing applications, or through social plugins and similar technologies that allow you to share your information.

Social Media Features and Framed Pages
Our Services may include certain Social Media features and widgets for example, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” or “Pinterest” button, or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

In addition, our website may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

There are certain scenarios where we may have to share your personal information with other parties and examples of these scenarios are set out below:

Law Enforcement, Legal Requests and Duties
Where permitted by local data protection laws, Westflor may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

Protecting Rights and Safety
Westflor may share your Personal Information with others if we believe in good faith that this will help protect the rights, property, or personal safety of Westflor, any of our Users, or any member of the general public, with or without notice to you.

Business Change
If we become involved in a merger, consolidation, acquisition, sale of assets, joint venture, securities offering, reorganization, liquidation, dissolution, or other transaction, or if the ownership of all or substantially all of our business otherwise changes. If this circumstance arose, appropriate undertakings would be obtained from the third party.

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

COMMUNICATIONS MESSAGES

When you request and opt-in we may use your Personal Information to send you promotional content and messages by e-mail, WhatsApp, and similar forms of communication.

If you do not wish to receive such promotional messages, you may notify Westflor at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive. Please note if you choose to unsubscribe from these messages this would include messages such as product updates, special offers and peak period information.

KEEPING DATA SECURE

In order to protect your personal data in the best possible way, Westflor takes all reasonable measures and applies best practices to prevent the loss, misuse, disclosure, unauthorised access or modification of this personal data including technical and organisational measure for example.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@westflor.co.uk, alternatively you can change your own password in your account settings at any time should you feel the need.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

YOUR RIGHTS

You have the following rights in relation to your Data:

CONTACT DETAILS

GENERAL

CHANGES TO THIS PRIVACY POLICY

Westflor reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

This privacy statement was last amended in April 2024.